Paul Lee
Enterprise Program & Strategy Leader
I help fast-moving companies turn complex, cross-functional chaos into clear, measurable outcomes.
Enterprise Program & Strategy Leader
I help fast-moving companies turn complex, cross-functional chaos into clear, measurable outcomes.
A selection of programs, products, and projects I've led across industries.
Led end-to-end transformation of a global customer experience platform across 12 markets.
Scaled an AI-powered chatbot system to handle millions of customer support interactions.
Built a Program Management Office from the ground up across a 300-person engineering org.
Owned the product roadmap and delivery for a full consumer mobile app overhaul.
Led cross-functional teams to launch a strategic enterprise partnership on an aggressive timeline.
Managed a complex multi-workstream platform migration for a healthcare organization.
Redesigned a global knowledge base to improve self-service resolution rates.
Designed and built from scratch using AI tools, with no prior coding experience.
Whether you need a program leader, a product thinker, or an operational force — here's what I bring to the table.
With experience scaling AI chatbots across 2M+ support interactions, I translate complex technology into roadmaps that drive measurable business outcomes.
Certified ScrumMaster and Product Owner with a track record of accelerating delivery velocity by 30%+ across enterprise-scale, cross-functional teams.
From journey mapping to executive dashboards, I surface insights that influence strategic pivots and keep teams accountable to measurable KPIs.
Skilled at building consensus across Engineering, UX, Legal, Marketing, and Data Science — from startup agency environments to global enterprise.
Lean Six Sigma Green Belt with hands-on experience reducing escalations by 90%, cutting scope changes by 50%, and leading multimillion-dollar transformation programs.
Led end-to-end platform migrations, knowledge base overhauls, and UX redesigns across healthcare, nonprofit, and consumer sectors — always anchored in user needs.
Have a project in mind, want to explore working together, or just want to connect? Fill out the form and I'll get back to you.
Prefer to connect onLinkedIn ↗
Looking for my resume?
Request a copy →