Paul Lee

Enterprise Program & Strategy Leader

Currently at American Express

I'm a program and product leader with a decade of experience running complex, cross-functional initiatives across enterprise, nonprofit, and agency environments. I specialize in AI-driven product programs, large-scale digital transformations, and operational leadership that brings clarity.

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Paul Lee
Expertise

How I Can Help You

Whether you need a program leader, a product thinker, or the person everyone quietly agrees should probably be running this thing, here's what I bring to the table.

AI-Driven Product Strategy

With experience scaling AI chatbots across 2M+ support interactions, I translate complex technology into roadmaps that drive measurable business outcomes.

Agile & Program Leadership

Certified ScrumMaster and Product Owner with a track record of accelerating delivery velocity by 30%+ across enterprise-scale, cross-functional teams.

Data-Driven Decision Making

From journey mapping to executive dashboards, I surface insights that influence strategic pivots and keep teams accountable to measurable KPIs.

Cross-Functional Alignment

Skilled at building consensus across Engineering, UX, Legal, Marketing, and Data Science — from startup agency environments to global enterprise.

Operational Excellence

Lean Six Sigma Green Belt with hands-on experience reducing escalations by 90%, cutting scope changes by 50%, and leading multimillion-dollar transformation programs.

Digital Transformation

Led end-to-end platform migrations, knowledge base overhauls, and UX redesigns across healthcare, nonprofit, and consumer sectors — always anchored in user needs.

Portfolio

Selected Work

A selection of programs, products, and projects I've led across industries.

Recommendations

What colleagues say

"What truly sets Paul apart is his ability to translate complex ideas into executable plans while keeping cross-functional partners aligned. He leads with accountability, communicates with precision, and brings a calm, solutions-driven approach."

Sr. Director of Global Customer Care, Audible

"He didn't just manage projects; he transformed how we approach program management, governance, and documentation."

Director of Product Management, Audible

"Paul enabled us to operate quickly and smoothly by anticipating problems, proactively guiding growth, and managing his team so we never felt overwhelmed."

Chief Marketing Officer, Bastide
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Credentials
Certified Scrum Master
Certified Scrum Product Owner
Six Sigma Green Belt
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Get in Touch

Contact Me

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