Paul Lee

Enterprise Program & Strategy Leader

I'm a program and product leader with a decade of experience running complex, cross-functional initiatives across enterprise, nonprofit, and agency environments. I specialize in AI-driven product programs, large-scale digital transformations, and operational leadership that brings clarity.

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Expertise

How I Can Help You

Whether you need a program leader, a product thinker, or the person everyone quietly agrees should probably be running this thing, here's what I bring to the table.

AI-Driven Product Strategy

With experience scaling AI chatbots across 2M+ support interactions, I translate complex technology into roadmaps that drive measurable business outcomes.

Agile & Program Leadership

Certified ScrumMaster and Product Owner with a track record of accelerating delivery velocity by 30%+ across enterprise-scale, cross-functional teams.

Data-Driven Decision Making

From journey mapping to executive dashboards, I surface insights that influence strategic pivots and keep teams accountable to measurable KPIs.

Cross-Functional Alignment

Skilled at building consensus across Engineering, UX, Legal, Marketing, and Data Science — from startup agency environments to global enterprise.

Operational Excellence

Lean Six Sigma Green Belt with hands-on experience reducing escalations by 90%, cutting scope changes by 50%, and leading multimillion-dollar transformation programs.

Digital Transformation

Led end-to-end platform migrations, knowledge base overhauls, and UX redesigns across healthcare, nonprofit, and consumer sectors — always anchored in user needs.

Portfolio

Selected Work

A selection of programs, products, and projects I've led across industries.

Product Management

Enterprise AI Chatbot Program

Led end-to-end delivery and ongoing product evolution of Audible's AI-powered customer support chatbot across global marketplaces.

↑ 2M+ interactions · $1.5MM+ in savings

Program Management

Customer Support Annual Operating Plan

Redesigned the annual planning process for a 200-person global CS organization to drive cohesion and accountability.

↑ OKR achievement up from 29% to 75%

Program Management

Global Help Center Migration

Led the full migration of 30+ Help Centers from Oracle to Salesforce, with a content overhaul across 10 markets and 5 languages.

↑ 700+ articles refreshed across 10 markets

Program Management

J&J Global Web Consolidation

Led the migration of 148 legacy digital properties as part of Johnson & Johnson's OneMD consolidation program.

↑ $1.15M+ in cost savings · SLA times cut 50%

Project Management

Rockefeller Foundation Website Redesign

Served as primary liaison between the Foundation and external agency to deliver a full end-to-end website redevelopment.

↑ Delivered on time and within scope

Program Management

Endava North America Integration

Led the integration of a newly acquired North American production support team into Endava's global network post-acquisition.

↑ Fully integrated within 6 months

Product Management

Hankook Tire North America Brand Launch

Established Hankook's first North American social media presence and built the company's first enterprise iOS application.

↑ First NA digital presence · 500+ associates enabled

This Portfolio Website

Designed and built from scratch using AI tools, with no prior coding experience.

↑ Launched in under 30 days

Get in Touch

Contact Me

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